Can I return a peptide I have opened?

No — once a vial is opened, the contents cannot be returned. We offer full refunds for items damaged on arrival or shipped incorrectly, reported within 14 days.

What if my order arrives damaged?

Email support@thepeptidecode.co.uk with photos within 14 days. We arrange a replacement or full refund.

When will I receive my refund?

Approved refunds process back to the original payment method within 5–10 working days.

Do you cover return postage?

For damaged or incorrectly shipped items, yes. We provide a prepaid return label.

LEGAL

Refund Policy

Our commitment to fair refunds for damaged, lost, or incorrect orders.

1. Policy overview

Due to the sensitive nature of laboratory-grade research peptides, we cannot accept returns of opened or used products. Refunds and replacements are offered for damaged, missing, or incorrectly shipped orders only.

2. What is eligible

Damaged vials on arrival (with photo evidence)
Lost parcels confirmed by courier
Incorrect items shipped
Product purity/quality issues backed by data

3. NOT ELIGIBLE

Opened or partially used vials · Buyer’s remorse · Change of mind · Incorrect address provided by buyer · Items refused at customs (international)

4. Refund process

Email support@thepeptidecode.co.uk within 7 days of delivery with your order number and photos.
We’ll review and respond within 1–2 business days.
Once approved, refund is issued to original payment method.

5. Refund timing

Approved refunds are processed within 3 business days. Funds typically appear on your statement within 5–10 business days, depending on your bank.

6. Contact

Questions? Email support@thepeptidecode.co.uk

Refund Policy

1. Policy overview

2. What is eligible

4. Refund process

5. Refund timing

6. Contact

ThePeptideCode

Info

Our Policy

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